Dr. Martin M. Lwanga
Today anyone who follows banking will accept that the old mortar and brick business is under threat from what is known as fin tech. The banking industry is now increasingly relying on new technologies like robotics, artificial intelligence, big data all which have accelerated services for the customer.
The winner is certainly the customer but that often comes at the great disruption of the industry. I recently had an experience of the effects of disruption. Traditionally the print industry used to rely on hard copy. But as we know today soft is increasingly taking over. Being involved in the print media I found that most products are being consumed digitally and to be effective I had to adjust.
For managers moving on from one old model to a new one, can be challenging. However, those industries that are to survive will know and embrace new models especially controlled by technology.
Just recently I came across a new supermarket being pioneered by Amazon in Washington state, US. The retail industry is one of those being hit by on line shopping, which has long been cutting through her market share. In lots of once thriving urban centers especially in the West it is quite common to find empty buildings since customers are no longer walking into them to buy goods.
Amazon has developed a new format where one can check into a supermarket on line and then place an order, which can be delivered. But even more one can just walk in a supermarket and with a bar-code inscribed on the phone pick up and walk out without going through the tiring check in line. This format is still in the trial stages but have no doubt it will have an impact on the way we do business.
To manage effectively today you must be aware of new technologies and how they are disrupting old models. Other than resist it is best you lay strategies to embrace those business disrupts, a way of life.
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