Course Rationale: Emotional intelligence is our ability to recognize emotions in ourselves and others, to understand their effect, and to use that knowledge to guide our thoughts and behaviors. This presentation will help you learn to get along better with others and be more empathetic and compassionate.
Target Group: Managers, Public Relations Officers in public, private and NGO Sector.
Objectives:
• Enable participants understands the types of Intelligence.
• Explain the components of Emotional Intelligence.
• Enhance your ability to identify, use, understand, and manage emotions in an effective and positive way.
Course content:
1. What makes a leader?
2. Types of intelligence.
3. Emotional intelligence.
4. Components of emotional intelligence.
Case Study:
The manager who caused a revolt
Code:
LSK: 19- 10
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