COURSE: EFFECTIVE INTERPERSONAL SKILLS
Course Rationale: People with the strongest interpersonal skills adjust their tactic’s and communications on the fly depending on the reactions of others.
This presentation will help you develop and foster strong working relationships with each other and with your clients.
Target group: Staff in NGO, Public and Private sectors.
Objectives:
By the end of this presentation you will be to:
• Know the importance of interpersonal skills.
• Know the importance of feedback skills.
• Enhance your skills in influencing people.
Course Content:
1. What are ‘Interpersonal Skills’?
2. Factors contributing to good interpersonal skills
3. Undesirable verbal expressions.
4. Key determinants of interpersonal skills.
Case Study:
The manager and interpersonal relations
Code:
LSK: 19- 06