Effective Communication Skills

COURSE: EFFECTIVE COMMUNICATION SKILLS

Course Rationale: Communication is the cornerstone of any organization’s success. This presentation will help you express your ideas and feelings at the same time help you understand emotions and thoughts of the others.

Target Group: Middle level managers in Public, Private and NGO Sectors.

Objectives:

• Become aware of various types of non- verbal communication
• Learn Phone skills in communication
• Know how to win friends & influence

Training content:

1. Costs of poor communication
2. Forms of communication
3. Importance of Non-Verbal Communication
4. Electronic tools in communication

Case Study:

The Manager and Communication in the Digital Age

Code:

LSK: 19- 05

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